PRICING:

Pinnacle takes pride in offering reliable services at competitive prices and agreed upon timelines. We have the Healthcare expertise, quality resources and sound processes to continually balance the variables associated with any development effort; features, resources and time. Thereby, reducing the total cost of ownership and enabling you to enjoy maximum profitability.

Some of the key factors that effect pricing include:

Features  
Projects with clearly defined scope and documentation result in reduced business analysis, research, assumptions and experimentation. This benefit is passed on to the client in terms of quicker delivery and/or lowered cost. We employ the necessary processes to ensure effective change management while providing you lowered prices/rates. Pinnacle has strong competencies in business analysis, validation of an idea, research to provide effective and efficient solutions, when combined Pinnacle is able to translate a Healthcare idea into reality.  

Resources  
A large project translates to a continuous engagement of resources for a long period of time with a high amount of certainty. The pricing implication here is to look at lower hourly rates for large projects. On the opposite end of the spectrum, shorter duration projects attract a premium.  Every successful program needs resources of various skill and experience levels to manage it. With that thought in mind, resources with high experience and multi functional skills, such as those associated with proposal definition, business analysis, research, architecture, design and program management skills all attract a premium.  

Time  
A project which needs to begin with lower lead times would mean dynamic allocation of resources, high degree of business analysis and heightened coordination and project management. There are also instances when a clients needs the project to proceed at a faster pace. This may result in a greater number of working hours per day, including working on weekends, and handling issues related to project and communications management. One thing to consider is that projects with longer lead times mean more competitive pricing.  

Pinnacle is a small boutique shop, this equates to a reduction in overhead and allows us to offer rates which vary between $20-30 USD per hour. Pinnacle consistently strives to achieve  a win–win with our clients in terms of pricing, delivery, service competence and engagement practices. Pinnacle is also focused on maintaining low overhead so that we can pass on the benefits of the same to you. Please contact us regarding your specific requirements so we can take you to the Pinnacle.

For the convenience of our Extended and Premium Support customers, support is available by web, email, telephone, and fax. Many of our customers find that submitting support requests via the web to be easy, fast, and effective. Every request that is entered by a customer is immediately logged and assigned an appropriate priority by the support team. Customers may check the status of their requests through the Support Requests webpage. Our priority system allows us to make sure that mission-critical issues receive fast and thorough resolution.

Service	Basic Support	Extended Support	Premium Support
Software Updates & Enhancements
Web Self-Help
Pinnacle Advantage Newsletter
Customer Support Requests
24-hour Answering Service
Priority Telephone Requests